Privacy Policy

This Privacy Policy explains what information we collect when you use our website, contact us, or schedule service, how we use it, how long we keep it, and your rights regarding your data.

Information We Collect

We collect personal information that you voluntarily provide to us when you fill out the Contact Form or Book Online Form on our website, including:

• Full Name
• Phone Number
• Email Address
• Service Address (where the garage door work is to be performed)
• Preferred Appointment Date
• Subject and Message/Notes (details about your garage door issue or request)

Why We Use Your Information

We use the information we collect solely to:

• Respond to your inquiries, questions, and requests for estimates.
• Schedule, confirm, and perform same-day or next-day garage door repairs, spring replacements, opener tune-ups, or installations.
• Communicate with you by phone, text message, or email regarding your service appointments and warranty claims.
• Process billing, invoices, and maintain records of the service performed.

Information Sharing & Disclosure

We value your trust. We do not sell, rent, trade, or share your personal information with third parties for marketing or promotional purposes. We only share your information with:

• Service Providers & Subcontractors: Trusted administrative, email delivery, or payment processing systems that help us operate our business. We may also share address details with manufacturing/distribution partners (e.g. C.H.I. Overhead Doors) if a custom door panel or specialized part must be ordered and delivered directly to your location. All such partners are required to maintain the confidentiality of your data.
• Legal Requirements: If required by law, subpoena, or to protect the safety and rights of Trusted Garage Door Co., our customers, or the public.

Data Retention

We retain your contact details and service history for 24 months from the date of your last inquiry or service. This allows us to honor our 1-year labor warranty, assist with manufacturer parts claims, and maintain business records. After 24 months, we securely archive or delete your contact details unless a longer retention period is required for tax or accounting purposes.

How to Request Data Deletion

You have the right to request that we delete your personal information from our active systems. To request deletion, please contact us at:

Email: info@trusted-garagedoor.com

Upon receiving your request, we will delete your personal data within 30 days, except for any records we are legally required to retain for tax, licensing, or regulatory compliance.